ArcGIS version 10 introduced a completely new add-in/extension architecture. This topic contains information on how to install ESRI add-ins.
To install the MxGPS add-in for ArcGIS 10:
If the MxGPS toolbar is not visible when you open ArcMap, go to Customize > Toolbars and make sure that MxGPS is checked.
Some users have reported that the MxGPS.esriAddIn file is automatically renamed to a zip file by their system after downloading. To resolve this issue:
Note: ESRI Add-In files are just zip files with a different file extension.
MxGPS can connect to Garmin GPS units when in USB mass storage device mode or by using a serial (COM port) or USB cable. This topic contains information on troubleshooting GPS conenctions.
It may sound obvious but the first thing to check is that the GPS device is properly connected and is turned on. If the batteries are old the GPS unit may automatically shut down due to insufficient power.
Before your GPS can communicate with software on your PC the Garmin device drivers must be installed. These are available from the Garmin website:
Please consult your GPS device user manual for more information.
If another application is using the connection port then it may be unavailable to MxGPS. Check if any other GPS applications are already accessing the device.
Other GPS software can also be used to validate that a connection can be made to the GPS unit. Garmin applications such as MapSource and xImage are great ways to make sure the connection is not the issue:
Please consult the Garmin website for more information on how to use these applications.
Some GPS devices have the capability to use different communication protocols. Make sure that your GPS is configured to use the GARMIN protocol when transferring data.
Please consult your GPS device user manual for details about how to change this setting.
COM Port Only For USB-Serial Adapter users (older Garmin devices).
If you are using a USB-Serial adapter make sure that the COM port setting that the adapter uses is within the range that MxGPS will automatically scan (1-4). To change the port number for the USB-Serial adapter:
The Device Manager should show the new port setting:
Please consult your operating system help for additional details about how to change this setting.
Some computers do not reconnect to USB-Serial adapters after returning from sleep mode. To fix this issue safely remove the USB cable then reconnect it.
MxGPS has a logging option that creates a log file of the processes that occur. This topic contains information on general troubleshooting.
You can set the option to create log files in the preferences - after this has been enabled all actions completed within MxGPS will be documented. This file can be very useful for troubleshooting issues. To stop logging actions disable the option in the MxGPS preferences.
If you require technical support, please include the following information in your email:
When you have this information email it to: email@example.com